Case Studies

From discrimination to workplace bullying, employees are affected every day by inappropriate behavior. We don’t think that’s okay. So we set out to find a way to make it better, for everyone. Our clients span all industries covering small to large organizations with diverse workforces.

AUTOMOTIVE

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Employees
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Locations
automotive mechanic work shield case study

Problem

Between 2016 and 2018, the organization had 124 harassment or discrimination incidents and paid out $427,390 in settlement and attorney fees. This organization was not able to continue effectively managing incidents internally, and the impact to its bottom line and culture was becoming costly.

Solution

In January of 2019, this organization partnered with Work Shield to intake, investigate and provide resolution to all harassment and discrimination issues. The organization turned to Work Shield to improve its culture, lower incident rates and effectively manage incidents when they occur.

Results

Incidents reported annually decreased 59%
EEOC claims filed decreased 100%
Settlement fees paid decreased 100%
Total incident-related costs decreased 84%

BEFORE

vs.

AFTER

2016 – 2018

2019 – 2021

Incidents
124
EEOC Claims
11
Settlement Fees
$427,390
Incidents Total
31
EEOC Claims
0
Settlement Fees
0

RESTAURANT MANAGEMENT

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Employees
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Locations

Problem

The restaurant industry is rife with workplace misconduct risk factors. And by nature, restaurants have a hard time eliminating them.

For several years, this national restaurant management organization had an average of 2.5 EEOC claims filed every year, paid more than $300,000 in legal and settlement fees and lost approximately $70,000 in incident-related personal costs.

Solution

This organization sought out Work Shield’s full solution to help manage misconduct more effectively, protect its employees and mitigate its own risk factors. Work Shield provided centralized, streamlined and consistent misconduct reporting, investigations, and resolutions for all locations. Corporate now has transparent and real-time access to status of all incidents, plus data and analytics to identify any trends or patterns at particular locations through the Work Shield incident management hub.

Annual ROI

Incident Cost without Work Shield …………………. $322,500

Annual Savings  …………………………………………………………. $262,644

Return on Investment  ……………………….   43.9x

Results

EEOC claims filed decreased 100%
Settlement fees paid decreased 100%
Total incident related costs decreased 90%

PEO

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Employees
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Locations
Untitled design (9)

Problem

A leading professional employer organization that provides payroll, human resource consulting, risk management and other HR services to businesses was in the midst of a bandwidth crisis as it pertained to the effective management of workplace harassment and discrimination incidents. Due to an increase in industry competition, the PEO was also concerned with providing a superior level of service.

Solution

To better serve its client companies, the PEO turned to the Work Shield platform to empower employees, identify harassment earlier, resolve incidents sooner, lower the risk of legal action and combat hostile work environments. In partnering with Work Shield, the PEO was able to refocus their strategic goals regarding DEI and maintain their status as a highly regarded industry partner.

Results

Incidents reported - 16
EEOC claims filed - 0
Settlement fees paid - 0
Average days to resolution - 5

Annual ROI

Incident Cost without Work Shield ……………. $1,200,000

Annual Savings  ……………………………………………………….. $866,280

Return on Investment  …………………………   26x

MANUFACTURING

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Employees
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Locations

Problem

A manufacturing and distribution organization had an increasing and diverse employee population. Management and HR did not think the organization had a problem with harassment or discrimination, but realized the increasing importance of culture, empowerment and safe work environments. The organization was also concerned about potential legal and reputation-based risk ramifications should there be a problem.

Solution

In April 2019, the organization partnered with Work Shield to intake, investigate and provide resolutions to any harassment or discrimination issue, and to improve its culture, empower its employees and mitigate the organization’s risk should an incident occur. For the past three years, the organization has experience increase employee satisfaction, productivity, and an overall more inclusive workplace.

Untitled design (7)

Annual ROI

Incident Cost without Work Shield …………………. $946,000

Annual Savings  ………………………………………………………….. $872,776

Return on Investment  ………………………….   119x

Results

Incidents Reported - 44
EEOC claims filed - 0
Settlement fees paid - 0
Average days to resolution - 4.3

EDUCATION

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Employees
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Students
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Location
teacher and student education case study work shield

Problem

An education facility had an increasing and diverse employee population. School leaders were facing challenges when fostering an environment that promoted equity and inclusion for students and faculty at all levels of education, while providing avenues for everyone to be truly heard. There was major concern that students would experience increased levels of emotional distress upon returning to school, as acts of bullying and discrimination occur most often in the classroom.

Solution

Work Shield provided access to an immediate and impartial platform to safely voice concerns of harassment, discrimination and more. Work Shield provided administrators and school leadership with peace of mind that the school’s reputation was being preserved. It also offered visibility into the cultural health of the school system with access to unfiltered, real-time data.

Results

Incidents reported - 13
EEOC claims filed - 0
Settlement fees paid - 0
Average days to resolution - 2

Annual ROI

Incident Cost without Work Shield ……………….. $420,540

Annual Savings  …………………………………………………………. $371,096

Return on Investment  …………………………  79x

NATIONAL RESTAURANT

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Employees
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Locations

Problem

Restaurants are particularly susceptible to workplace misconduct issues – from co-workers and managers to vendors and customers. And more often than not, issues are being managed fractionally – by individual location managers who often don’t have adequate training, aren’t able to provide consistent responses, and don’t properly document incident reports – increasing corporate risk and the burden on managers.

Solution

After twelve months, Corporate now has transparent and real-time access to status of all incidents, plus data and analytics to identify any trends or patterns at particular locations through the Work Shield Employer Intelligence Platform. The high number of incidents reported (primarily sexual harassment and bullying) indicated employees trust Work Shield as a fair and accessible resource. HR Partners have confidence knowing they have the best resource in place to create thriving cultures of respect, inclusion, improved productivity and long-term retention.

Annual ROI

Incident Cost without Work Shield ……………….. $2.4MM

Annual Savings  ………………………………………………………… $2.3MM

Return on Investment  ……………………  302.9x

Results

Incidents reported - 111
EEOC claims filed - 0
Settlement fees paid - 0
Average days to resolution - 5

RETAIL

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Employees
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Locations

Problem

A premier brand was experiencing a notable increase in the investigations of workplace incidents. The human resources department was finding it challenging to balance its normal operations with this notable increase. The brand knew it needed assistance in the areas of prompt and consistent investigations to better understand and effectively address its toxicity.

Solution

The brand connected with the reduction in risk and the increase in the ease of Work Shield’s Employer Intelligence Platform. The balance between ensuring team members were given a voice to be heard and having technology that effectively manages report incidents was simply a no brainer. Now they can trust a seamless solution and feel confident in being able to analyze insightful data and analytics to mitigate toxicity.

Results

Incidents Reported - 101
EEOC claims filed - 0
Settlement fees paid - 0
Average days to resolution - 5

Annual ROI

Incident Cost without Work Shield ……………….. $2,171,500

Annual Savings  ………………………………………………………… $2,145,100

Return on Investment  …… …………………  812.5x

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