Workplace Investigation Services and Misconduct Management for Organizations

Work Shield is a third party that manages the full lifecycle of workplace misconduct from the moment an incident is reported all the way through to investigation and resolution. Unlike internal processes that put the burden on HR or legal teams, Work Shield takes the investigation off your plate and handles it through a neutral, structured process employees can trust.

For your organization, that means less legal exposure, faster outcomes, and a real solution to one of the most sensitive and high-risk areas of people management. It signals to employees that their concerns will be taken seriously and handled impartially. Over time, this builds trust, improves the workplace environment, and protects your brand from avoidable risk.

It’s not just about checking a compliance box. It’s about doing the hard part right and making your organization safer, stronger, and more resilient in the process. 

Harassment and discrimination training, anonymous reporting platforms, and hotlines are only one piece of the puzzle—they don’t address what happens after an incident is reported. Employees are more likely to report when they trust the process will be impartial, timely, and fair. Work Shield goes beyond traditional solutions by combining safe and secure reporting with certified investigators who conduct prompt, thorough, and unbiased investigations. 

This trust is reflected in the fact that 84% of incident reports submitted through Work Shield are non-anonymous, demonstrating employees’ confidence in the platform and the fairness of the process. By removing internal bias and promoting a clear path to resolution, Work Shield protects employees, mitigates organizational risk, reduces costs, and fosters a more open and positive workplace. Unlike standalone reporting systems, Work Shield handles the entire process—reporting, investigation, and resolution—so your organization can focus on what matters most.

Absolutely. Implementing Work Shield strengthens your employee relations initiatives by fostering a workplace built on trust, fairness, and accountability. By effectively managing misconduct through impartial investigations and clear resolutions, Work Shield helps reduce the issues that can undermine employee morale and productivity. It demonstrates your organization’s commitment to maintaining a respectful, transparent, and compliant workplace where employees feel heard and valued.

$160,000 is the average cost to defend and settle a workplace claim, but organizations using Work Shield have significantly reduced those costs. Our clients consistently see measurable savings and operational improvements by streamlining the reporting, investigation, and resolution process.

To explore real-world examples of how Work Shield delivers ROI across multiple industries, visit our case studies page to see the impact firsthand.

Launching Work Shield is quick and straightforward. Our Client Success team provides a seamless onboarding process with minimal disruption to your organization. No data integration or IT support is required—your Work Shield portal comes ready to go. We provide all the materials, checklists, and resources needed to help you roll out Work Shield to your employees effectively.

With a streamlined process and dedicated support, onboarding is completed efficiently, setting your organization up for success from day one.

Work Shield-certified investigators manage the harassment and discrimination investigation process from start to finish within our secure Investigations Hub, located in the Work Shield portal. Investigations are conducted promptly and thoroughly, with resolution recommendations delivered faster than the national average.

The entire process is fully documented within the portal, where clients receive real-time updates and notifications to keep them informed of progress. This approach allows investigations to be managed efficiently, consistently, and with transparency.

Yes. For a reasonable monthly PEPM fee, Work Shield provides an end-to-end misconduct management solution that includes:

• The Work Shield Portal: A secure, user-friendly hub for incident reporting, real-time updates, investigation progress, and analytics—all in one place
• Prompt and Impartial Investigations: Certified investigators handle each qualifying incident from start to finish, providing thorough documentation and clear resolution recommendations.
• Data and Analytics: Access to real-time data and analytics that track trends, incident activity, and outcomes—all securely stored within the Work Shield portal.
• Transparent Reporting: Detailed, fully documented reports available within the portal, keeping organizations informed and organized.
• Ongoing Client Support: Our Client Success team provides guidance throughout implementation and beyond, providing smooth adoption and use of the platform.

Work Shield delivers all of this in one streamlined, efficient solution, helping organizations manage workplace misconduct with clarity, consistency, and transparency—all at a predictable monthly cost.

By partnering with Work Shield, you’re doing more than managing workplace misconduct—you’re transforming how your organization supports its people. Work Shield gives you the confidence that investigated incidents will be handled fairly, efficiently, and impartially, freeing your team to focus on what truly matters.

You’ll see the difference: trust will grow, toxicity will decline, and your employees will know their voices are heard. As an employer, you’ll feel the relief of knowing you’re protecting your people, your reputation, and your bottom line—all with one comprehensive solution.

Work Shield doesn’t just check a box; it helps you build a workplace where respect and accountability are the standard, not the exception