To Report An Incident CLICK HERE or Call: (866) 946-5558​
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Resolve misconduct faster.

Many organizations take 30+ days to fully investigate complaints internally. With Work Shield, not only do we thoroughly investigate, but we provide a resolution recommendation in the most streamlined and efficient manner.

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Report

Safe, Secure Reporting

Employees have confidence reporting misconduct in the workplace directly and anonymously to us – via the secure Work Shield Portal or by calling our 24/7 call center.

Mobile-friendly reporting

Call center available 24/7

Upload documentation or photos

Immediate notifications to Work Shield

English, Spanish and other language options

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Investigate

Prompt, Thorough Investigations.

After an incident is reported, a qualified and experienced Work Shield certified investigator quickly begins an impartial investigation involving harassment or discrimination by reviewing the incident report, and reaching out to everyone involved.

  • A caring member of our team listens and takes reports of misconduct in the workplace seriously
  • An objective investigation ensures a lack of bias and mitigates retaliation
  • A detailed and compliant summary of the investigation is provided to the employer

Resolve

Focus On Fair Resolution

Based on investigative findings, our investigators provide a fair and ethical resolution recommendation.
Employers can also access all certified recommendations in their portal’s Incident Management Hub.

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Confidential communications between employer and Work Shield investigator

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Promptly and safely resolve incidents before escalation

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Mitigate financial risk and alleviate industry reputational risk

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Personalized resolutions for every investigated incident

The Complete Tech-Enabled Solution

Powered by a Special Blend of Humans and Technology.

Chatbots aren’t exactly warm and fuzzy. We are real people who listen, and are committed to finding fair resolutions. Our technology ensures a streamlined experience without eliminating the human touch.

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Streamlined Management and Analytics

Measure Impact and Manage Accordingly.

Efficiently manage incidents, access employee resources, and get insightful data and analytics that reveal culture insights about your organization via the secure Incident Management Platform – a user-friendly, secure and compliant dashboard.

  • Secure incident reporting directly to Work Shield
  • All documentation stored in one location
  • Automatic and customizable notifications
  • Reports by incident, status, resolution and more
  • Identify trends and patterns across regions and locations
  • Provides transparency across organizations
  • Compliant storage and archive

What People Say About Us

Client Insights

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Brian Wickstrom, President/CEO
St. John Bosco
Work Shield's ability to allow our team members' voices to be truly heard, in a psychologically safe environment, is unparalleled to any other platform today. Their total solution not only allows our staff and members to focus on their day-to-day jobs, but provides confidence and security that should a workplace incident occur, a clear path to resolution is ensured. In today's environment, toxicity has no place in the workplace. Work Shield protects our school, our culture and our employees from toxicity.
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Grant Rice, HR Director
Fogo De Chão
Before implementing Work Shield, all incidents came through HR, and it was challenging to keep up. By partnering with Work Shield, we can be more strategic and have a better understanding of our organization's culture health. Work Shield is a no-brainer, consistent solution.
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Christina Blanco, Director of HR
Bottleneck Management
The process was very painless and very simple. Work Shield provided us with everything we needed, including information to distribute to our employees. Work Shield even held some training with the directors of the company, it was seamless and the platform was up and running within a month.
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Valerie Ginn, Director of HR
Bob Moore Auto Group
Work Shield not only gives our employees a voice to be heard, but it also provides our company peace of mind knowing that a clear path to resolution is always achieved. Work Shield's platform and solution are too smart to ignore and simply put, a no-brainer!
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Laurel Legler, VP People
The Second City
Work Shield quickly resolves conflict, objectively and skillfully, while protecting the integrity of investigations and mitigating reputational risk for all parties. An invaluable solution to problems that have plagued people and institutions for a very long time.
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Ken Daley, President/CEO
Wen-Lake Hospitality, a Wendy's Franchise
We see Work Shield as a win all around for our restaurants. It gives employees a sense of really being heard when they're feeling vulnerable, it frees our managers up to focus on the customer experience and it protects us from the potentially catastrophic costs of paying to defend ourselves in a lawsuit.
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Lynne Minter, Fmr. VP of HR
Texas Security Bank
With the implementation of Work Shield, we've already seen an enhancement of our culture among our associates. Work Shield's process is unlike any other solution in the market.
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Cory King, VP of HR
Quantic Electronics
Work Shield assures management and employees that maintaining an ethical and compliant workplace free from discrimination and harassment is a top priority. Work Shield’s thorough, impartial investigations offer HR and legal teams an invaluable resource for objective resolution and peace of mind.
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Melissa Sullinger, Assistant Director of HR
City of Pearland
Work Shield has become a staple in Pearland. Employees know the option is a way to get a third-party perspective on their situation. For HR, it allows us to remain neutral and keep relationships going.
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Josh Seguin, Fmr. Director of People
True Food Kitchen
Work Shield’s effective portal enhancements and functionality have significantly improved communication throughout our investigations, ensuring transparency and efficiency. Additionally, the proactive approach of the client success team in seeking and implementing valued feedback has strengthened our partnership, fostering collaboration and mutual success.

Would your resolution process hold up in an audit?

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